The suitcase sizes marked in car features are based on the data from the ACRISS database of standardised systems in car rental. Suitcase sizes are as follows:
Small suitcase: 50l, 52 x 35 x 24 cm;
Big suitcase: 150l, 78 x 53 x 34 cm.
Please make sure that your bags are within these dimensions before booking a car. Switching to a bigger car after starting your rental might not be possible.
Theft Protection covers the cost of replacing the rental car if it is stolen during the rental period. In the case of Liigu car theft, you will be liable for 15% of the car’s value.
Collision Damage Waiver (CDW) is an optional insurance coverage that is offered to cover damage that may happen due to traffic collisions. In the case of the Liigu car damage, you will be liable for 1500 EUR.
Great! Now open the Liigu app and log in with your phone number — the same one you used when making the booking. Then upload your documents. We’ll check them and verify your identity. And you’re all set for your rental!
If you experience any delays, please contact our Customer Support immediately. We will do our best to keep your car for you if you are late, but we cannot always guarantee availability if you are more than one hour late. If the car is not available to you due to a late arrival, please contact us. We will try to find a solution for you. In this case, a ‘Late fee’ will be applied.
Please contact us if you need to cancel your rental. You have a free cancellation up to 24 hours prior to your pick-up time. If your plans change at the last moment and you need to cancel your booking less than 24 hours before the pick-up, let us know right away. We’ll charge a cancellation fee of €100 and refund you for the rest. If you can’t pick up the car and don’t contact us beforehand, we’ll charge a No-Show fee for three days of your rental cost, but no more than the total sum of your rental.
It’s the sum of money that we reserve on your payment card 24 hours before you are scheduled to pick up your car. You can see the deposit amount when booking a car and in the Rental details. The deposit is only used for unplanned charges, like damage to the car or missing fuel. We’ll release this money no later than 72 hours after you return the car if no additional expenses have occurred.
About 30 minutes before your pick-up time, you’ll be able to see your car details in the app — the car’s location, the license plate and a photo of the car in the car park. If you still can’t find the car, call us at +44 20 4586 9102.
With the app! Once you’ve found the car, you can start your rental and unlock the doors in the app. Make sure you have Bluetooth turned on. During your whole rental, you can use the app to unlock/lock the doors.
For starting and ending your rental you need an internet connection. But for unlocking and locking the car doors during your rental, you don’t need an internet connection. After you have started your rental, the car and your phone are connected via Bluetooth.
Make sure you have the latest version of the app and check your internet connection. If it still doesn’t work, contact us at +44 20 4586 9102 or support@liigu.me.
Stay calm and assess the situation. If someone is injured, call 112. Call us on +44 20 4586 9102! For the coverage to be valid, we must be informed about any incident within 12 hours. Fill in the Accident Statement form. You can find it in the glove box.
If you experience any delays, please contact our Customer Support immediately.
If you fail to return the rental car by the agreed time and have not extended your rental, you will lose access to the car. If you return the car more than two hours late, you will be charged a Late Fee.
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