Frequently Asked Questions

Getting started

Who can rent a Liigu car?
You just need to
  • Be at least 23 years old and no older than 70
  • Have a valid driver's license held for at least a year
  • Have a valid ID card or passport
  • Have a credit card or debit card with added credit card functionality in your name
  • Have a smartphone with Bluetooth
How can I pay?
You can pay for your rental with a credit card or debit cards with added credit card functionality.

Before your rental

I have a booking. What now?
Great! Now open the Liigu app and log in with your phone number — the same one you used when making the booking. Then upload your documents. We’ll check them and verify your identity. And you’re all set for your rental!
How can I verify my identity?
Follow the instructions in the app. You’ll need to take photos of your driver's license and ID document (passport or ID card) and a selfie.
Who can drive the car?
Only the person who rented the car can drive it — that would be you.
How can I change my booking?
If you want to change any part of your booking, such as the dates or times or extras, contact us. We’ll do our best to meet your needs.
What if I’m late?
It happens. Contact us as soon as you know. We’ll do our best to keep your car for you.
Flight delayed? If you have given us your flight number, we’ll try to keep your car for you. We’ll also pay for up to 30 minutes of extra parking.
What about cancellation?
Please contact us if you need to cancel your rental. You have a free cancellation up to 24 hours prior to your pick-up time.
If your plans change at the last moment and you need to cancel your booking less than 24 hours before the pick-up, let us know right away. We’ll charge a cancellation fee of €50 and refund you for the rest.
If you can’t pick up the car and don’t contact us beforehand, we’ll charge a No-Show fee of €100 and refund you for the rest.
Security deposit?
It’s the sum of money that we reserve on your payment card 24 hours before you are scheduled to pick up your car. You can see the deposit amount when booking a car and in the Rental details. The deposit is only used for unplanned charges, like damage to the car or missing fuel.
We’ll release this money no later than 72 hours after you return the car if no additional expenses have occurred.

Picking up the car

How do I find the car?
About 30 minutes before your pick-up time, you’ll be able to see your car details in the app — the car’s location, the license plate and a photo of the car in the car park. If you still can’t find the car, call us at +44 7818 005232.
The car is damaged
Ugh, that’s annoying for you and for us. Contact us through the Help Center before you start your rental, and we’ll help you with the rest.
How can I unlock the car doors?
With the app! Once you’ve found the car, you can start your rental and unlock the doors in the app. Make sure you have Bluetooth turned on. During your whole rental, you can use the app to unlock/lock the doors.

During your rental

Do I need an internet connection for using the car?
For starting and ending your rental you need an internet connection. But for unlocking and locking the car doors during your rental, you don’t need an internet connection. After you have started your rental, the car and your phone are connected via Bluetooth.
The doors won’t lock/unlock
Make sure you have Bluetooth turned on and try again. If this doesn’t help, contact us.
The app is not working
Make sure you have the latest version of the app and check your internet connection. If it still doesn’t work, contact us at +44 7818 005232 or support@liigu.me.
What if I have a car accident?
Stay calm and assess the situation. If someone is injured, call 112.
Call us on +44 7818 005232! For the coverage to be valid, we must be informed about any incident within 12 hours.
Fill in the Accident Statement form. You can find it in the glove box.
How can I extend my rental?
Contact us, and we’ll see what can be done.

Dropping off the car

What if I’m late for the drop-off?
If you know that you might be late, let us know right away. If you don’t return the car by the agreed time and don’t contact us beforehand, you’ll be charged for the extra time you used the car.
Can I return the car with an empty fuel tank?
You can, but you’ll need to cover the cost of refueling. We recommend filling the tank yourself because this way you’ll pay less for the fuel.
Where do I need to drop off the car?
Return the car to the same place where you picked it up. You can check the exact drop-off location in the app.
How can I end my rental?
It’s easy! Follow the instructions in the app. Return the car to the drop-off location, lock the doors and tap End rental.

After your rental

I forgot something in the car
Contact us, and we’ll do our best to get your things back to you as soon as possible.
When will I get my deposit back?
We’ll release this sum no later than 72 hours after you return your car if no additional expenses have occurred.
Still have questions?
Contact us